PRIVACY POLICY

Last updated: [ 09 August 2026 ]

XAN ("we," "us," "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website/app (the "Platform"), in accordance with applicable Indian laws, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

By using the Platform, you consent to the practices described in this Policy.

1. Information We Collect

a) Information you provide directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely via our payment partners — see Section 4)
  • Account login details
  • Order history, size preferences, and communications with our support team

b) Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent, click patterns (via cookies and analytics tools)
  • Location data (approximate, based on IP), where permitted

c) Information from third parties:

  • Data from payment gateways, courier partners, or marketing platforms (e.g., Meta, Google) when you interact with our ads or campaigns

2. How We Use Your Information

We use your data to:

  • Process and fulfil orders, including shipping, returns, and refunds
  • Communicate order updates, offers, and drop announcements (via email, SMS, or WhatsApp, where you've opted in)
  • Improve our Platform, products, and customer experience
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Comply with legal obligations

3. Cookies

Our Platform uses cookies and similar tracking technologies to remember your preferences, understand site usage, and personalize your experience, including retargeting ads. You can control or disable cookies through your browser settings; note that some features of the Platform may not function properly without them.

4. Payment Information

All payments are processed through PCI-DSS compliant third-party payment gateways. XAN does not store your full card details, CVV, or net banking credentials on its own servers. Please refer to the respective payment partner's privacy policy for how they handle your payment data.

5. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Logistics/courier partners — to fulfil deliveries
  • Payment gateways — to process transactions
  • Marketing/analytics platforms — to run ads and understand site performance (in aggregated/anonymized form where possible)
  • Legal authorities — when required by law, court order, or to protect XAN's rights

Any third party we share data with is expected to handle it securely and use it only for the specified purpose.

6. Data Storage & Security

  • Your data is stored on secure servers with industry-standard safeguards (encryption, access controls) to prevent unauthorized access, alteration, or disclosure.
  • While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements — after which it is securely deleted or anonymized.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to legal/operational retention needs
  • Withdraw consent for marketing communications at any time (via unsubscribe links or by contacting us)
  • Raise a grievance regarding how your data is handled

To exercise any of these rights, contact us at the details in Section 12.

9. Marketing Communications

If you've opted in, we may send you promotional emails, SMS, or WhatsApp messages about drops, offers, and updates. You can opt out anytime via the unsubscribe link in emails, by replying STOP to SMS, or by contacting our support team.

10. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal data from minors without parental/guardian consent.

11. Changes to This Policy

XAN may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

12. Grievance Officer / Contact Us

For any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact:

Email: xan.storehelp@gmail.com 

In accordance with the Information Technology Act, 2000 and rules made thereunder, the above Grievance Officer will address your concerns within the timeline prescribed by applicable law.

By using the XAN Platform, you acknowledge that you have read and understood this Privacy Policy.